What We Do
Summary of Expertise
User Research – over 25 years of hands on experience performing and planning activities in the area of user research including ethnographic observations, contextual inquiry, task analysis, user profile and personas development, card sorting, usability testing (in-house and remote), heuristic evaluations, competitive research, focus groups and surveys.
User Experience Design – over 20 years of experience in the design of web and software applications and websites for PCs, mobile and tablets. Develop strategic and tactical solutions for the user experience for products and services. Expertise in information architecture, journey mapping, annotated wireframing, site maps, process/workflows and functional specifications.
Business Analysis - Over 20 years of experience collecting and documenting business functional requirements with business stakeholders.
Change Management - Over 20 years of experience with change management projects including six sigma and process improvements managing and implementing solutions.
Management – Over 20 years of experience managing and leading others. Over 7 years of experience leading and managing user experience professionals including offshore and remote resources. Expertise in project and technical management including estimating budgeting, scheduling.
Agile Framework - Certified Scrum Owner and Scrum Master with over 8 years of experience working in an agile environment successfully delivering excellent user experiences for clients.
Technical Skills/Tools – Proficient or Expert in the following PC/Mac tools: HTML5/CSS3, MS Visio, Omnigraffle, Axure, TechSmith Morae Suite, Adobe Creative Suite (i.e., Photoshop, Dreamweaver, InDesign) Microsoft Office, MS Project, Balsamiq, InVision, Sketch, TreeJack, Rally
Industry Experience – Finance, Pharmaceuticals, Transportation, Ecommerce, Telecommunication, Government